1. First, schedule a meeting with the course instructor (or relevant University official) to discuss the issue and provide supporting documentation for your perspective.
2. If the issue remains unresolved, schedule a meeting with the Program Director or Department Chair. If the department has an established process for resolving academic matters, attempt to resolve the issue through that process.
3. If, after meeting with the course instructor and department chair (or attempting to resolve the issue through the departmental process), the issue remains unresolved, request a meeting with the Academic Ombud to share your perspective. The Academic Ombud will, with your permission, attempt to resolve the issue. If the issue remains unresolved, students have the right to appeal to the Hearing Panel.
4. If a student decides to appeal, the student will submit a letter to the Academic Ombud describing their perspective of the issue and include documentation that supports their perspective. The Academic will request a response from the Instructor, Program Director, or appropriate University official. The Academic Ombud will write a memorandum stating whether the appeal has merit and file your appeal. If the Academic Ombud provides merit for the appeal, a hearing will be scheduled; the student and University official will be invited to attend. If the Academic Ombud states the appeal does not have merit, students have 30 days to appeal the Ombud's determination to the Hearing Panel. The Hearing Panel will review the case documents and determine whether to hear the case.
5. The Hearing Panel Clerk will notify the student and instructor (or University Official) of the Hearing Panel's decision. The Hearing Panel's decision is final.